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Call center

With the PRO and Enterprise editions of 3CX you get advanced Call Center functionality at no additional cost. Increase your sales, increase your productivity and offer support with 3CX Call Center technology.

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  • Call Center reports – user activity, team queues, SLAs and more
  • Queue Ringing strategies and real-time statistics – round robin, hunt by threes and more
  • Intervene, listen or whisper on your agents’ calls
  • Integration with popular CRMs – Salesforce, Office 365, Freshdesk and more
  • 3CX CRM API to develop your own CRM integration
  • Live Chat & Talk with your website visitors and offer real-time support
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